Who qualifies to stay

• Families of children who are seriously or chronically ill or injured who are receiving treatment at an area hospital and live more than 25 miles away.
• Families are welcome to put in a room request for the night before admission or an appointment.
• Families are asked to leave within 24 hours of discharge from the hospital or last medical appointment in order to make room for another family.

Donation

• The House asks for a donation of $15 per night, per room per family. This only partially offsets the $65 cost per night to accommodate a family in one room.
• If you have a financial concern regarding this donation, please speak with our Social Worker or a Manager. No one is turned away based on the inability to pay.

Know before you go

• We supply families with linens for the room, including sheets and towels.
• No medications or breast milk are permitted to be stored in the kitchen’s refrigerators for safety purposes. A small refrigerator can be placed in your room.
• In order to keep costs low, each family is asked to clean their own room before checking out.
• Due to fire safety codes, we can only permit five people per room.
• We can only give one room per child in the hospital.

Room Request Process
         We operate on a room request, not a reservation system:

• Unfortunately, due to the nature of medical situations, we can never guarantee a family a room. We ask families to put in a room request either online or by phone. Then families are instructed to contact us by phone between the hours of 6-8PM EST the night before their expected arrival date to confirm a room. You may contact us at 888-656-4847.
• All families must be checked into the House before 8:00 p.m. the day of arrival. Once you are at the House, a volunteer will check you into your room and give you a House tour. You will receive a door code so you can come and go as you please. Check out time is noon.
• Make a room request online!